Refund Policy

Last updated: July 20, 2026

30-Day Satisfaction Guarantee

We stand behind every Hazze Cam. If you're not satisfied, we'll work with you to make it right.

How Refunds Work

To request a refund, email hello@hazze.com with your order number within 30 days of delivery. Our team will respond within 24 hours with a resolution.

Depending on the situation, we may offer a partial refund so you can keep the product without the hassle of shipping it back. If we can't reach a resolution, you can return the item for a full refund.

Full Refund Returns

Items must be unused and in original packaging.
You are responsible for return shipping costs.
Once we receive and inspect the return, your refund will be processed within 5 business days.
Refunds are issued to your original payment method.
It may take an additional 5-10 business days for the refund to appear on your statement.

Damaged or Defective Items

Received a damaged or defective camera? Email us at hello@hazze.com with a photo of the issue. We'll send a replacement at no cost — no return needed.

Exchanges

Want to swap your bundle size? Email us within 30 days of delivery and we'll arrange an exchange.

Non-Refundable Items

Used cameras (photos already taken)
Requests made after 30 days from delivery

Contact

Questions about a return or refund? Email hello@hazze.com and we'll get back to you within 24 hours.